If Google Sign-In is not working, here are common causes and solutions.
Popup Blocked
Symptom: Nothing happens when you click "Continue with Google", or you see a popup blocked warning.
Fix:
- Check your browser's address bar for a popup blocked icon
- Click it and choose "Always allow popups from kompdesk.com"
- Try signing in again
Kompdesk automatically falls back to a redirect-based sign-in if popups are blocked, so you may be redirected to Google's sign-in page instead of seeing a popup.
Opened From Facebook, Instagram, WhatsApp or Another App
Symptom: A full-page message tells you to open Kompdesk in your browser, and you cannot go further.
Links opened inside Facebook, Instagram, WhatsApp, TikTok, LinkedIn, Snapchat, Pinterest or X use that app's built-in browser. Google refuses sign-in there, and sign-in, registration and payment progress made there does not carry over to your real browser. So Kompdesk stops and asks you to switch.
Fix:
- Android: tap Open in Chrome
- iPhone and iPad: tap Open in Safari. If the app ignores the button, use the menu in the app (the three dots or the compass icon) and choose Open in browser, or tap Copy link and paste it into Safari
There is no "continue anyway" option. Start again in the real browser and sign in there.
Device Compatibility
Symptom: "Google Sign-In is not available on this device."
Some devices (particularly Huawei phones and devices without Google Mobile Services) do not support Google Sign-In. In this case:
- Use email and password registration instead
- Create your account with a valid email address
- Verify your email through the link sent to your inbox
Browser Issues
| Problem | Solution |
|---|---|
| Sign-in window closes immediately | Clear browser cache and cookies, then try again |
| "Access denied" error | Make sure you are selecting the correct Google account |
| Stuck on loading after selecting account | Disable browser extensions (ad blockers can interfere), try incognito mode |
| Works on desktop but not mobile | Try a different mobile browser (Chrome recommended) |
Still Not Working?
If none of the above helps:
- Try a different browser (Chrome, Safari, Firefox)
- Try incognito/private browsing mode
- Register with email and password as an alternative
- Contact support if the issue persists