Kompdesk Help Centre

Getting Started

Learn the basics of using Kompdesk

• Creating Your AccountLearn how to create your Kompdesk account and get started.
• Navigating the PlatformFind your way around Kompdesk with ease.
• Managing Your ProfileKeep your profile information up to date.
• Showcase Events vs Competitions: Common QuestionsWhy a showcase does not appear in Find Events, and how showcases differ from competitions for dancers and studios.
• How Ties and Rankings WorkUnderstand how tied scores affect placements, with and without podium thresholds.
• Forgot or Reset Your PasswordRecover your account if you have forgotten your password.
• Email Verification TroubleshootingFix common issues with email verification after registering.
• Managing Multiple RolesHow to add additional roles to your account and switch between portals.
• The Portal SelectorHow the Portal Selector works when you have multiple roles.
• Managing Your Personal DataHow to view, export, and manage your personal data on Kompdesk.
• How Is My Dancer's Age Calculated?How Kompdesk calculates dancer ages for competition categories. The organiser picks the method per event, usually as of 1 January, sometimes as of the event start date.
• What Is a "Section" in a Competition?Understand what sections are and why certain category combinations may not be available.
• How Do I Contact the Event Organizer?How to send a message to the event organizer from within Kompdesk.
• Google Sign-In Not WorkingTroubleshoot issues with Google Sign-In on different devices and browsers.
• What Device Do I Need to Use Kompdesk?A simple, shop-friendly guide to choosing a device that runs Kompdesk well.
• Finding Your Event Photos and Videos (My Media)Where to find the photos and videos of your dancer, how to preview and download them, and why a provider may show nothing yet.

Registration Guide

Understand how registration works

• Understanding Registration TypesUnderstand the difference between platform registration and event registration.
• Studio Registration ProcessComplete guide for studios registering for competitions.
• All Routes to Dancer RegistrationEvery way a dancer can become registered for a competition event.
• Can a Dancer Compete Under Multiple Studios at One Event?Yes. A dancer can be registered under multiple studios at the same event.
• Should I Create a Dancer or Claim an Existing One?When to create a new dancer profile and when to claim one that already exists.
• How Do I Add Another Dancer?Two ways to manage multiple dancers: Guardian account or separate accounts.
• Registering for a Specific EventHow to use the event registration page to sign up as a studio, dancer, judge, or guardian.
• Claiming an Existing Dancer ProfileHow dancers and guardians can claim and link to an existing dancer profile.
• Guardian Consent for MinorsHow guardians provide consent for minors to participate in competitions.
• When Do Entries Close?How entry deadlines work and what happens after entries close.
• I'm Already Registered: Why Can't I Register Again?Why you see "already registered" errors and what to do about them.
• Event Registration Is Closed or CancelledWhat to do when an event is no longer accepting registrations.
• Registration Code Not WorkingTroubleshoot issues with studio invite codes and judge registration codes.
• Paying Your Entry Fees OnlineHow studios and independent dancers pay their fee balance online with PayFast.

Event Organizer Guide

Create and manage competitions

• Dancer Skill Bands: Stopping SandbaggingMap your levels onto the platform skill ladder so dancers cannot enter below the standard they have already reached.
• Creating an Event: OverviewHow to choose an event type and create your first event with the wizard.
• Running a Production or ShowcaseBuild a programme of performances, manage your cast and music, sell tickets, and run the show live, with no judging or registration admin.
• Running an Online CompetitionDancers submit performance videos, judges score in their own time within a judging window, and you publish all results in one step.
• Wizard Step 1: Basic InformationSet your event name, dates, currency, and visibility in the first wizard step.
• Wizard Step 2: Venue DetailsAdd venue name, address, and capacity for your event.
• Wizard Step 3: TicketingConfigure ticket types, pricing, and capacity for each day of your event.
• Wizard Step 4: Age GroupsDefine the age divisions for your competition categories.
• Wizard Step 5: StylesSelect the styles featured at your competition.
• Wizard Step 6: Skill LevelsDefine the skill levels for your competition categories.
• Wizard Step 7: Performance TypesConfigure the performance categories: solos, duos, trios, groups, and battles.
• Wizard Step 8: Category DurationsSet minimum and maximum performance time limits for each performance type.
• Wizard Step 9: Section ConfigurationCreate competition sections from combinations of age groups, styles, levels, and performance types.
• Wizard Step: Entry SettingsDecide who may enter your event and what the entry form offers.
• Wizard Step 10: Registration FeesConfigure registration fees, entry fees per performance type, and custom fees.
• Wizard Step 11: Scoring and ResultsConfigure podium thresholds, result visibility, and when hidden results are revealed.
• Wizard Step 12: Custom AwardsSet up gala evening nominations and custom awards for your event.
• Wizard Step 13: Terms and ConditionsAdd legal terms, privacy policies, competition rules, and recording policies.
• Wizard Step 14: Additional InformationProvide practical information about food, accommodation, and contacts.
• Wizard Step 15: Review and Create EventReview all your settings and create the event.
• Managing Your Event After CreationHow to edit, refine, and manage your event from the Event Dashboard after the wizard.
• Managing EntriesHow to view, add, edit, and manage competition entries.
• Building the ScheduleCreate and manage your competition schedule, including multi-day events and parallel stages.
• Viewing and Managing ResultsView competition results and control when they are visible to participants.
• Editing Results (Correcting Scores)Correct per-judge criteria or totals for any already-scored entry from the Correct Results page.
• Promoting Dancers Above Podium ThresholdsWhen podium thresholds demote a top-scoring dancer, promote them to their rightful podium position.
• Managing JudgesAdd judges via invitation or registration codes, assign them to sections, and handle availability issues on event day.
• Score Cards and Scoring SetupConfigure score cards, criteria, and how judging works at your competition.
• The Event DashboardA tour of the Event Dashboard: your command centre for managing every aspect of a live event.
• Event Branding: Logo and ColoursUpload a logo and choose a colour scheme to personalise your event pages.
• Event Settings and PublishingControl your event status, visibility, results publishing, and danger zone actions.
• Managing Studios (Organizer)Add, view, and remove studios registered for your event.
• Managing Dancers (Organizer)View and manage dancers registered for your event as an organizer.
• Event CertificatesView and download the certificates for your event: one per routine.
• Awards and Winners ManagementSee every award, its winner or what it is waiting for, on the Results page Awards tab.
• Awards OverviewHow awards work in Kompdesk: the award types, where to set them up, and where winners appear.
• How to Add a Custom AwardStep-by-step: create a custom award during setup or on an existing event, and choose the right award type.
• Awards Settings (Editing an Event)Manage gala and custom awards on an existing or live event from the Event Editor.
• Prize Calculator: How Many Trophies to OrderWork out exactly how many trophies or medals to order for your event, before you place the order.
• Best Studio StandingsRank studios across the whole event, with three scoring methods to choose from.
• Best by Category AwardsName the best dancer or entry in each age division, level, performance type or style, or in a custom group, for the whole event or at every awards ceremony.
• Event staff and what they can openInvite the people who help run your event and tick the screens each one may open. Media team members are staff too.
• Organizer Dashboard OverviewYour home page for managing all your competitions.
• Billing and TokensView your token balance, purchase history, and transaction records.
• Event Tokens and PricingHow event tokens work, what each tier includes, showcase pricing, and how to purchase tokens.
• Organizer SettingsManage your organisation profile and account.
• Live Schedule TrackingMonitor and control your competition schedule in real time.
• What Happens When I Remove a Performance Type?Removing a performance type permanently deletes all associated entries, scores, sections, and related data.
• Shareable Links and Schedule CodesGenerate and share links and QR codes for your event registration, event portal, schedule, tickets, and MC view, including permanent QR codes you can reuse for every event.
• MC View: Master of Ceremonies DisplayA detailed schedule view designed for the master of ceremonies with dancer names, entries, and judges.
• Dancer Check-InCheck in dancers as they arrive at your competition venue.
• Door Check-InValidate spectator tickets at the door by looking up a ticket number, attendee name, or order number.
• Ticket Management DashboardManage ticket sales, orders, allocations, and capacity for your event.
• Becoming an Event OrganizerHow to sign up as an event organizer and create your organisation.
• Tracking Studio and Independent Dancer PaymentsRecord, adjust, waive, refund, and bulk-manage fees for studios and independent dancers, with full audit trail.
• Demo Mode: Preview Your EventUse demo mode to preview your event from the perspective of judges, studios, dancers, guardians, and spectators.
• Activity Log: Who Deleted WhatEvery deletion of an entry, dancer or studio registration, section or music file is recorded with the account that confirmed it. Find it under Activity Log on the event dashboard.
• Registration Questions: Collect Info From DancersSet up custom questions to collect any information you need from dancers: t-shirt sizes, allergies, accessibility needs, and more.
• MC Portal: On-the-Day Schedule ControlHow the MC portal works for advancing the schedule on event day.
• Closing a DayWhat the Close Day panel checks, what blocks a close, and how out of section dancers who have not started stay on the list for later days.
• Marking a Judge OfflineHow to mark a judge as offline so the panel keeps moving without them.
• Online Entry Fee Payments with PayFastLet studios and independent dancers pay their fee balances online, straight into your PayFast account.
• PayPal for Entry Fees and TicketsLet studios, independent dancers and ticket buyers pay with PayPal, straight into your own PayPal account.
• Out of section slots, booking dancers and close-daySwitching on out-of-section judging, placing Out of section items in the schedule, booking dancers into them, and how the list carries across days.
• Judges close each sectionWhat changes on event day when sections only close once every judge has pressed Close section, how to switch it on, and what to do when a judge cannot press.
• Event Media: Inviting Your Media TeamInvite your photographers and videographers, manage the team, and oversee the event gallery.
• Event Media: The Media Store and Sales ModelsChoose how families get each provider's photos and videos, share the store link, and understand prepaid storage, item prices, and how families pay you directly.

Studio Owner Guide

Manage your studio and entries

• Skill Bands: What They Mean for Your DancersWhat a dancer skill band is, why an entry might be blocked, and who can change a band.
• Registering Your StudioSet up your studio profile on Kompdesk.
• Adding Dancers to Your RosterBuild and manage your studio dancer roster.
• Submitting EntriesHow to submit competition entries for your dancers, including performance videos for online events.
• Entry Field ReferenceComplete reference guide for all entry form fields.
• Tracking Fees and PaymentsMonitor your studio fees and payment status.
• Studio Dashboard OverviewYour studio event dashboard at a glance.
• Managing Your DancersYour single view for all studio dancers, registered and unregistered, with full management controls.
• Managing Your EntriesSubmit and manage your competition entries.
• Viewing Your ScheduleSee when your dancers perform.
• Viewing Your ResultsAccess scores, placements, awards, and certificates for your entries.
• Tracking Your FeesView your bill from the organiser: the breakdown, what you have paid them, and what is still owed.
• Dancer Accounts: Tracking What Each Family Has Given YouYour own record of what each dancer's family has given you toward that dancer's share of the organiser's charges. Private to your studio.
• Your Studio CodeView and share your studio code so dancers can link to your studio.
• Competition InformationView event details, rules, venue information, and travel tips.
• Studio SettingsEdit your studio profile, contact details, and location.
• Studio Controls and ActionsDetailed explanation of every studio action and its consequences.
• Check-In StatusView the check-in status of your dancers at the competition venue.
• How to Pay Your Studio FeesUnderstand how studio fee payments work and what methods are available.
• Understanding Entry StatusesWhat each entry status means and when entries move between statuses.
• Can I Edit or Delete an Entry After Submitting?When you can and cannot edit or delete competition entries.
• Why Am I Getting a Duplicate Entry Error?What duplicate entry errors mean and how to resolve them.
• Performance Duration LimitsHow performance time limits work and what to do if your routine is too long or too short.
• How Are Entry Fees Calculated?How Kompdesk calculates entry fees for solos, duos, trios, and groups.
• Requesting Special Stage RequirementsHow to communicate special staging needs for your entries.
• My Entry Is in the Wrong SectionWhat to do if an entry has been placed in the wrong competition section.
• Can I Register Multiple Studios for One Event?How studio registration limits work when you manage more than one studio.
• Answering Registration Questions for Your DancersHow to answer the organiser's custom questions on behalf of your studio's dancers.
• Performed outside the session: what the results meanWhy a dancer's result says "Performed outside the session" or "Pre-arranged out of section", and what they receive.

Dancer Guide

Compete with your studio and view results

• Joining an EventHow dancers register for and join competitions, including online video competitions.
• Viewing Your ScheduleFind out when and where you perform.
• Accessing Your ResultsView your scores, placements, and judge feedback.
• Dancer Dashboard OverviewYour personal dancer dashboard.
• Your EntriesView all the routines you are performing.
• Your CertificatesDownload your competition certificates: one per routine.
• Your NominationsView special award nominations from judges.
• Your ScheduleSee exactly when you perform.
• Your ResultsView your scores and placements.
• Venue and Competition InfoEvent location, rules, and competition details.
• Your Trophy CaseView all your competition awards, placements, and certificates across events.
• Independent Dancer PortalHow to use the Independent Dancer Portal to compete without a studio affiliation.
• When Will I Know My Performance Time?How and when you will be notified about your performance schedule.
• Why Can't I See My Scores or Results?Why your competition results may not be visible yet.
• I Have a Schedule ConflictWhat to do if you are scheduled for two entries at the same time.
• Answering the Organiser's QuestionsHow to answer custom information questions the organiser has asked you to fill in.

Parent/Guardian Guide

Manage your children's profiles, entries, and results

• Parent/Guardian Portal OverviewWhat the Parent/Guardian Portal does and how to find your way around it.
• Switching Between Your DancersHow the Viewing chips in the portal header control which child every screen shows.
• Creating a Dancer ProfileHow to create a new dancer profile for your child, through their studio or as an independent dancer.
• Claiming an Existing Dancer ProfileHow to claim your child's existing profile and link it to your parent/guardian account.
• Registering Your Child for an EventHow to find events and register your children for them.
• Opening Your Child's Event PortalHow to get into a child's portal for a specific event, and what you find there.
• Viewing Your Child's ResultsWhere to find your child's scores, placements, and certificates.
• Unlinking or Deleting a Dancer ProfileThe difference between unlinking a dancer from your account and deleting their profile.
• How Do I Register My Child for a Competition?The short version of registering a child, and the questions parents ask most.
• Viewing Your Child's Trophy CaseView competition awards and certificates for each of your dancers.
• Consent Link Expired or InvalidWhat to do when a guardian consent link has expired or is not working.

Judge Guide

Score performances accurately

• Getting Started as a JudgeHow to register as a judge, accept invitations, use registration codes, and set up your profile.
• Scoring PerformancesDetailed guide to using the judging interface and scoring entries, live or online.
• Skipping an EntryHow to skip a dancer who is not ready, score them later in the same section, and what happens if the section finishes without them.
• Battle Voting for JudgesHow to vote in battle-format sections using the elimination voting interface.
• Placement Voting for JudgesHow to assign placement positions (1st–10th) in placement-format battle sections.
• Using Offline ModeJudge performances even without internet connection.
• Judge Device RequirementsMinimum and recommended tablet, laptop, browser and network specs for judging on event day.
• Live Schedule for JudgesHow the live schedule works while you judge, including section transitions, the schedule drawer, and multi-judge sync.
• What If a Dancer Doesn't Show Up?What to do when a dancer does not show up for their performance.
• What Happens If I Lose Internet While Judging?How offline mode protects your scores when you lose internet connectivity.
• Skip, Scratch dancer and the Out of section listHow a skipped or pre-arranged dancer is scored from the Out of section list during a gap, and what their dance means for placement.

Media Team Guide

Upload, tag, and manage event photos and videos

• Joining an Event Media TeamHow a photographer or videographer gets access to an event, and where the media pages are in the Staff Portal.
• Uploading Photos and VideosFile limits, how the upload queue works, what each status means, and how to upload reliably on venue internet.
• Tagging Media to Schedule ItemsWhy the tag decides who sees a photo, tagging one routine or a whole item, re-tagging, and what the General section is for.
• Managing the Event GalleryFilter the gallery, replace or delete a file, download originals, and what each badge means.
• Store Statistics and Purchase LinksRead the Store Analytics table, and add your own links on the Upload page, one at a time or pasted by entry number, when your provider works through its own site or storage.

Spectator Guide

Attend events and purchase tickets

• Purchasing TicketsHow to buy tickets to attend an event.
• Finding the VenueGet directions and venue details for the event.
• Meet the JudgesView the judges assigned to the competition from your spectator portal.
• Following the Live ScheduleFollow competition progress in real time as a spectator.
• Viewing Your Purchased TicketsHow to view your purchased tickets and ticket details after buying.
• Searching for Dancer ResultsHow to search for a dancer's competition results using their ID number.
• Viewing Studio ResultsHow to view all results for a specific studio at a competition.
• Ticket Purchase IssuesTroubleshoot common problems when purchasing event tickets.

Music Upload Guide

Upload, manage, and play back competition music

• Music Upload OverviewUnderstand how music uploads work in Kompdesk.
• Enabling Music Upload (Organisers)How organisers enable and configure music uploads for a competition.
• Uploading Music to an EntryStep-by-step guide to uploading music when creating or editing an entry.
• Replacing or Removing MusicHow to replace or remove an uploaded music file on an entry.
• Music Quality and DurationUnderstand music quality badges, bitrate checks, and time limit warnings.
• Tech Team Playback (Event Day)How the tech team uses the music playback page on event day.
• Music Upload TroubleshootingCommon music upload issues and how to resolve them.

Staff Portal Guide

Open the screens the organiser gave you for an event

• Your Staff PortalWhat you see after accepting a staff invitation, and what to do when a screen is missing.

Still stuck?

Email support@kompdesk.com and we will help.