An event's photographers and videographers are part of its event staff. They work in the Staff Portal, where the Media Team Uploads pages are where they upload their work, tag it to the running order, and manage the event gallery. You get access to one event at a time, by invitation from that event's organiser, who can change which screens you have at any time on their Event Staff Access page.
An event can have more than one media provider: for example a photography company and a separate videographer. Each invitation is for one provider, and in the portal you work for that provider only. You upload into it, you see only its files, and its statistics are the ones you see. Families see your provider's name beside your media.
Accepting an Invitation
- The organiser sends an invitation to your email address. The subject starts with "Media team invitation"
- Open the email and click Accept Invitation
- Log in, or click Create Account if you have never used Kompdesk. An account is free
- You return to the invitation page. Check the event name, the dates and the provider you join, then click Accept Invitation
- You land on the event's media pages in the Staff Portal, and the event is listed under My Events
Check which account you are signed in to before you accept. The invitation adds the event to whichever account is signed in at that moment, not to the email address the invitation was sent to. If you share a computer, sign out of anyone else's account first.
One Invitation per Event
Access is per event. Working three events for the same organiser means three invitations, and each event appears as its own card under My Events.
If you already use Kompdesk as a dancer, a teacher, or a judge, accept with that same account. The Staff Portal is added beside your other portals and nothing about them changes. If the organiser also gives you other screens on the same event, such as the detailed schedule, they appear in the same Staff Portal.
Finding the Portal Again
- From the portal selector after you log in, choose Staff Portal
- Or go straight to kompdesk.com/portal/staff
- Old links to kompdesk.com/portal/media still work and open the Staff Portal
Inside an Event
Each event card under My Events lists the screens you have there. Open the event, and the Media Team Uploads section of the menu on the left holds its media pages, all for your provider (on a phone, they are along the bottom of the screen while you are on one of them):
| Page | What it is for |
|---|---|
| Overview | How much is uploaded, what is still processing or failed, what is untagged, and what needs doing |
| Schedule | The running order with each routine's entry number, the number every file name starts with |
| Upload | Choose where the files go, then drop them. A provider that works through links adds its links here |
| Gallery | Everything the team has uploaded, and your provider's links: filter, re-tag, replace, delete, download |
| Statistics | Activity per routine, with only the counts that fit your provider's model (previews, downloads, purchases or link clicks), once the organiser has switched the store on |
| Settings | Connect your own storage when your provider works through links. Media Settings under My Events lists it for every event |
Uploads carry on while you move between these pages.
What You Can and Cannot Do
| You can | You cannot |
|---|---|
| Upload photos and videos for your provider | Invite or remove other team members |
| Tag media to items on the schedule, and change tags later | Change the store settings or any price |
| Replace a file, delete a file, download an original | See entries, scores, or results |
| See how often your media was viewed and bought | Upload to an event you were not invited to |
| Add purchase links, when your provider sells through its own site | See or change another provider's files or links |
Common Questions
Q: The page says the invitation link is not valid.
A: The organiser has withdrawn that invitation, or the link was cut short when it was copied. Ask the organiser to send a new one.
Q: The page says the invitation was already accepted.
A: It was accepted earlier, possibly by you. Use the Staff Portal link on that page. If the event is not under My Events, the invitation was accepted with a different account: ask the organiser to remove that member and invite you again.
Q: An event has disappeared from My Events.
A: The organiser removed you from that event's team. Everything you uploaded stays with the event.
Q: I cannot see the Staff Portal at all.
A: The portal appears once you have accepted at least one invitation. Until then there is nothing to show. The separate Media Portal no longer exists: media teams work in the Staff Portal.
Q: The event says I am not assigned to a media provider.
A: You joined before the event had providers. Ask the organiser to choose your provider on the Event Media page. Until then there is nothing to upload into.
Q: I work for two providers at the same event.
A: An account works for one provider per event. Use a second account for the other one, or ask the organiser which provider your files belong to.